At Travel Bag Shop, we want you to feel confident when shopping with us. If your purchase does not meet your expectations, you may be eligible to return it under our 60-Day Money Back Guarantee, subject to the conditions below.
1. 60-Day Return Period
You may request a return within 60 days of receiving your order.
To be eligible for a return, the item should be:
- Unused and in its original condition
- Free from damage caused by use
- Returned with its original packaging and included accessories, where applicable
We may be unable to accept returns for items that have been used, damaged after delivery, or returned without the required components.
2. How to Request a Return
Before sending an item back, please contact us at:
Please include:
- Your full name
- Order number
- Email address used for the purchase
- Reason for the return
- Photos, if the item arrived damaged or defective
Our support team will review your request and provide the return instructions if your return is eligible.
Please do not send an item back before receiving return instructions from our support team.
3. Damaged or Defective Items
If your order arrives damaged or you believe the product has a manufacturing defect, please contact us as soon as possible at info@travelbagshop.us.
Please provide your order number and clear photographs showing the issue so that we can review your request and determine the appropriate resolution.
If the item is confirmed to be defective or damaged, we will provide a replacement or refund in accordance with our return policy.
4. Refunds
Once your return is received and inspected, we will notify you by email whether your refund has been approved.
If approved, your refund will be processed within 5–10 business days to your original payment method.
After the refund has been processed, the time it takes for the amount to appear in your account may vary depending on your bank or payment provider.
If you have not received your refund after 10 business days, please contact us at info@travelbagshop.us and we will be happy to assist you.
5. Return Shipping
If an item arrives damaged, defective, or incorrect, please contact us before returning it so we can review the issue and provide the appropriate instructions.
6. Items That May Not Qualify for a Refund
A return may not be accepted if:
- The 60-day return period has passed
- The item has been used or significantly worn
- The product has been damaged after delivery due to misuse
- The item is missing essential components or packaging where required
- The return does not meet the conditions described in this policy
7. Exchanges
If you would like to exchange an item, please contact us at info@travelbagshop.us before sending the product back.
Exchange availability may depend on product availability. If an exchange is not available, we can advise you of the available options.
8. Order Cancellation
If you need to cancel an order, please contact us as soon as possible at info@travelbagshop.us.
We cannot guarantee cancellation once an order has entered processing or has already been shipped.
9. Contact Us
For questions about returns, refunds, or exchanges, please contact:
Address: 1209 MOUNTAIN ROAD PL NE STE H ALBUQUERQUE, NM 87110
Phone Number: +1 5732719361